Terms & Conditions

1. Introduction

Welcome to AIVAHR.ai ("AIVAHR", "we", "our", or "us"). These Terms of Service ("Terms") constitute a legally binding agreement between AIVAHR.ai and the individual, organization, company, institution, or other legal entity ("Customer", "you", or "your") accessing or using our website, software applications, mobile applications, APIs, integrations, customer portals, documentation, and all related Human Resource Management System ("HRMS") services (collectively referred to as the "Platform" or "Services"). AIVAHR.ai is an AI-powered Human Resource Management platform designed to help organizations streamline, automate, and manage HR operations throughout the employee lifecycle. Our Services include, but are not limited to, employee database management, payroll processing, attendance tracking, leave management, recruitment, onboarding, Employee Self-Service (ESS), Manager Self-Service (MSS), workflow automation, performance management, analytics, reporting, compliance management, and AI-assisted HR insights. These Terms govern your access to and use of our Services, regardless of whether you access them through our website, customer portal, mobile application, API, or any other authorized interface. By registering for an account, accessing our Platform, requesting a demonstration, subscribing to our Services, or otherwise using AIVAHR.ai, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, together with our Privacy Policy, Cookie Policy, Data Processing Agreement (where applicable), Security Policy, and any additional agreements executed between you and AIVAHR.ai. If you are accessing the Platform on behalf of a company, organization, government agency, educational institution, or other legal entity, you represent and warrant that you possess the authority to bind that entity to these Terms. In such cases, references to "you" or "Customer" shall refer both to the individual accepting these Terms and the organization they represent. If you do not agree to these Terms or lack the authority to accept them on behalf of your organization, you must immediately discontinue access to the Platform and refrain from using any Services provided by AIVAHR.ai.

2. Acceptance of Terms

These Terms become effective upon the earliest of the following events:

• Your creation of an account on the Platform.
• Your acceptance of these Terms during registration or onboarding.
• Your execution of a subscription agreement or order form.
• Your use of any AIVAHR.ai Service.
• Your continued access to the Platform after updated Terms become effective.

Your continued use of the Platform signifies your ongoing acceptance of these Terms, including any future modifications made in accordance with Section 20 of this Agreement. Where applicable law requires additional consent for specific services, features, or processing activities, AIVAHR.ai will obtain such consent through appropriate mechanisms before providing those services. These Terms operate together with any Master Service Agreement (MSA), Order Form, Statement of Work (SOW), or Enterprise Subscription Agreement executed between AIVAHR.ai and the Customer. In the event of any conflict between these Terms and a separately negotiated written agreement, the provisions of the written agreement shall prevail to the extent of the inconsistency.

3. Eligibility and Account Registration

The Services offered by AIVAHR.ai are intended solely for lawful business, organizational, institutional, and professional use. By registering for or using the Platform, you represent and warrant that you possess the legal capacity to enter into binding agreements under the laws applicable to your jurisdiction. If you create an account on behalf of an organization, you further represent that you have been duly authorized by that organization to access and use the Platform, configure organizational settings, manage employee information, and accept these Terms on the organization's behalf. During registration, you agree to provide complete, accurate, current, and truthful information. You further agree to maintain and promptly update such information whenever necessary to ensure that it remains accurate throughout the duration of your use of the Services. AIVAHR.ai reserves the right to refuse registration requests, suspend incomplete registrations, require identity verification where appropriate, or reject account creation where there is reason to believe that false, misleading, fraudulent, or unauthorized information has been provided. Customers remain responsible for maintaining accurate organizational information, including company details, administrative contacts, authorized representatives, billing information, and user access permissions.

4. Description of Services

AIVAHR.ai provides cloud-based Human Resource Management software designed to assist organizations in managing workforce administration through a secure Software-as-a-Service ("SaaS") platform. Depending upon the subscription plan selected by the Customer, the Services may include features relating to employee information management, attendance tracking, payroll processing, leave administration, recruitment, onboarding, Employee Self-Service (ESS), Manager Self-Service (MSS), document management, workflow automation, approval management, performance evaluation, organizational hierarchy management, reporting, compliance support, analytics, AI-powered workforce insights, and other HR-related capabilities introduced from time to time. The Platform is continually enhanced to improve functionality, security, scalability, and user experience. Accordingly, AIVAHR.ai reserves the right to modify, enhance, discontinue, replace, or introduce features, modules, integrations, interfaces, or technologies provided that such changes do not materially reduce the overall functionality purchased by the Customer unless required for security, legal compliance, or technical reasons. Customers acknowledge that certain features may require separate licensing, additional subscriptions, implementation services, premium support, third-party integrations, or future product releases. Descriptions appearing on our website, promotional materials, demonstrations, or marketing communications are intended for general informational purposes and do not constitute contractual commitments regarding future functionality unless expressly incorporated into a written agreement.

5. Customer Responsibilities

Customers play an essential role in maintaining the secure, lawful, and effective use of the Platform. By using AIVAHR.ai, Customers agree to use the Services responsibly and in accordance with these Terms, applicable laws, contractual obligations, and recognized standards of ethical business conduct. Customers are solely responsible for the accuracy, completeness, legality, and integrity of all information uploaded, imported, transmitted, or otherwise processed through the Platform. This includes employee information, payroll records, recruitment information, attendance records, financial information, compliance documentation, organizational structures, workflow configurations, reports, communications, and all other Customer Data. Customers are responsible for ensuring that they possess all necessary legal rights, permissions, authorizations, and consents required to collect, upload, process, store, and manage Personal Data through the Platform. Where employee information or candidate information is processed, Customers remain responsible for complying with all applicable employment laws, labour regulations, privacy legislation, tax obligations, and other legal requirements governing the processing of such information. Customers shall designate appropriate administrative users responsible for configuring user permissions, maintaining organizational settings, approving access requests, monitoring user activities, and protecting administrative credentials. Customers should implement internal governance procedures to ensure that access to sensitive information is granted only to authorized personnel based upon legitimate business needs. Customers are responsible for maintaining the confidentiality of their account credentials, enforcing strong password practices within their organization, enabling additional security features where available, promptly removing access for departing employees, regularly reviewing user permissions, and immediately notifying AIVAHR.ai of any suspected unauthorized access or security incidents affecting their accounts. Customers further agree not to use the Platform in any manner that could interfere with the operation, security, stability, or availability of the Services or that could adversely affect other Customers using the Platform. Customers shall refrain from attempting to circumvent security mechanisms, gain unauthorized access to systems or data, introduce malicious software, misuse APIs, conduct vulnerability testing without authorization, or otherwise engage in activities inconsistent with the intended purpose of the Services. Where Customers configure automated workflows, AI-powered features, integrations, approval processes, payroll calculations, compliance settings, or other business rules within the Platform, they remain responsible for reviewing the outputs generated by those configurations before taking employment, financial, regulatory, or business decisions. While AIVAHR.ai provides technology designed to assist HR operations, ultimate responsibility for business decisions remains with the Customer. Customers also agree to cooperate with AIVAHR.ai in resolving technical issues, investigating security incidents, responding to lawful requests, complying with contractual obligations, and facilitating reasonable maintenance activities necessary for the continued operation and improvement of the Platform.

6. User Accounts and Account Security

Access to the AIVAHR.ai Platform is provided through authenticated user accounts created and managed by the Customer or its authorized administrators. Each user account is intended solely for the individual to whom it has been assigned. Customers are responsible for ensuring that user accounts are created only for authorized personnel and that appropriate permissions are assigned based on each user's role and business responsibilities. Each user is responsible for maintaining the confidentiality of their login credentials, including usernames, passwords, authentication tokens, recovery codes, and any other security credentials associated with their account. Customers shall implement reasonable administrative controls to ensure that credentials are not shared, disclosed, or used by unauthorized individuals. Shared user accounts should be avoided except where explicitly supported by organizational policies and approved by AIVAHR.ai. Customers acknowledge that they are responsible for all activities occurring under their accounts unless such activities result directly from a security incident attributable solely to AIVAHR.ai. If a Customer becomes aware of any unauthorized access, suspected compromise of credentials, unusual account activity, or potential security incident affecting their account, the Customer shall promptly notify AIVAHR.ai and cooperate in any investigation or remediation efforts. AIVAHR.ai may implement additional security measures, including but not limited to password policies, account lockout mechanisms, session timeouts, device verification, IP-based restrictions, audit logging, and multi-factor authentication where available. Customers agree not to circumvent, disable, or interfere with these security mechanisms. To protect the integrity of the Platform and other Customers, AIVAHR.ai reserves the right to temporarily suspend access, require credential resets, or implement additional verification procedures where unusual activity, suspected fraud, or security risks are identified.

7. Subscription, Billing, and Payment

Access to certain features and functionality of the Platform may require the purchase of a subscription. Subscription plans, pricing, billing cycles, included features, usage limitations, implementation services, and support entitlements are described in the applicable Order Form, quotation, subscription agreement, or pricing documentation provided to the Customer. Unless otherwise agreed in writing, subscriptions commence on the effective date specified in the applicable agreement and continue for the selected subscription period. Subscriptions may renew automatically where permitted by the applicable agreement unless either party provides notice of non-renewal in accordance with the agreed contractual terms. Customers agree to pay all applicable fees, taxes, duties, levies, and other charges associated with their subscription in accordance with the agreed payment schedule. Unless otherwise stated, all fees are exclusive of applicable taxes imposed by governmental authorities. Failure to make timely payment may result in the suspension of certain Services, restriction of administrative access, delayed feature availability, or termination of the subscription following reasonable notice, unless prohibited by applicable law or otherwise agreed in writing. AIVAHR.ai reserves the right to revise subscription pricing for future subscription periods by providing reasonable prior notice to Customers. Pricing changes shall not affect the remaining duration of an active subscription unless otherwise agreed by the parties. Unless expressly stated in a separate agreement, subscription fees are non-refundable once Services have been provisioned or made available, except where refunds are required by applicable law. Customers remain responsible for maintaining accurate billing information and ensuring that authorized payment methods remain valid throughout the subscription period.

8. Intellectual Property Rights

The AIVAHR.ai Platform, including its software, source code, object code, user interfaces, APIs, databases, workflows, algorithms, AI models, documentation, training materials, reports, visual designs, graphics, trademarks, logos, service marks, copyrights, trade secrets, and all related intellectual property rights are and shall remain the exclusive property of AIVAHR.ai or its licensors. These Terms grant Customers a limited, non-exclusive, non-transferable, non-sublicensable, and revocable right to access and use the Platform solely for internal business purposes during the applicable subscription period and in accordance with these Terms. Except as expressly permitted under these Terms, Customers shall not copy, reproduce, modify, distribute, sell, lease, sublicense, reverse engineer, decompile, disassemble, translate, create derivative works from, or otherwise exploit any portion of the Platform without the prior written consent of AIVAHR.ai. Customers shall not remove, obscure, alter, or modify any copyright notices, proprietary legends, trademarks, branding elements, or other notices appearing within the Platform or accompanying documentation. Any suggestions, recommendations, enhancement requests, ideas, feedback, or proposals voluntarily submitted by Customers regarding improvements to the Platform may be used by AIVAHR.ai without restriction or obligation unless otherwise agreed in writing. Nothing contained in these Terms shall transfer ownership of any intellectual property rights from AIVAHR.ai to the Customer except for the limited usage rights expressly granted herein.

9. Customer Data and Ownership

Customers retain all ownership rights, title, and interest in and to the information, records, documents, files, employee information, payroll records, recruitment data, attendance information, reports, communications, configurations, and other content uploaded, generated, or processed through the Platform ("Customer Data"). AIVAHR.ai does not acquire ownership of Customer Data by virtue of providing the Services. Customers grant AIVAHR.ai only the limited rights necessary to host, process, store, transmit, back up, secure, analyze, and otherwise process Customer Data solely for the purpose of delivering the Services requested by the Customer and fulfilling contractual obligations. Customers are solely responsible for ensuring the legality, accuracy, quality, completeness, and integrity of Customer Data and for obtaining any necessary employee consents, authorizations, or legal permissions required under applicable laws before uploading such information to the Platform. Subject to applicable agreements and legal requirements, AIVAHR.ai will not access Customer Data except where necessary to provide technical support, maintain system security, investigate service issues, comply with lawful requests, perform maintenance, or otherwise fulfill contractual obligations. Where technically feasible and contractually agreed, Customers may request the return or export of Customer Data upon termination of the Services, subject to applicable retention periods, security requirements, and legal obligations.

10. AI Features and Automated Functionality

AIVAHR.ai incorporates Artificial Intelligence ("AI") technologies and workflow automation capabilities to enhance operational efficiency, assist decision-making, streamline administrative processes, and provide intelligent workforce insights. AI-powered features may support functions such as recruitment assistance, workforce analytics, reporting, document processing, workflow recommendations, productivity insights, compliance assistance, anomaly detection, performance analysis, and other HR-related capabilities introduced as part of the Services. Customers acknowledge that AI-generated outputs are intended solely as decision-support tools and should not be interpreted as legal advice, financial advice, tax advice, employment advice, regulatory advice, or professional consulting services. While AIVAHR.ai endeavors to provide accurate and reliable AI-generated insights, Customers remain solely responsible for reviewing, validating, approving, and implementing any decisions relating to hiring, payroll, promotions, disciplinary actions, compliance, compensation, performance management, employee separation, or other employment matters. Customers further acknowledge that AI technologies may generate recommendations based upon available data, and such recommendations may not always reflect every factual circumstance or organizational consideration. Human oversight remains essential for all significant employment and business decisions. AIVAHR.ai continually evaluates and improves its AI capabilities but does not warrant that AI-generated outputs will always be complete, accurate, error-free, or suitable for every business scenario.

11. Acceptable Use

Customers agree to use the Platform responsibly, ethically, and in compliance with all applicable laws and regulations. Customers shall not use the Platform to:

• engage in unlawful, fraudulent, deceptive, or misleading activities;
• upload malicious software, viruses, ransomware, spyware, or other harmful code;
• interfere with the security, integrity, or availability of the Platform;
• attempt unauthorized access to systems, networks, APIs, databases, or Customer information;
• perform penetration testing or vulnerability scanning without prior written authorization;
• infringe intellectual property rights;
• distribute unlawful, defamatory, abusive, discriminatory, or offensive content;
• misuse AI-powered features for unlawful or unethical purposes;
• overload or disrupt Platform infrastructure;
• attempt to bypass subscription limitations or licensing controls;
• use the Platform in any manner inconsistent with these Terms or applicable law.

AIVAHR.ai reserves the right to investigate suspected violations and take appropriate corrective action, including suspension or termination of access where necessary to protect the Platform, its Customers, or applicable legal interests.

12. Third-Party Integrations

The Platform may support integrations with third-party software, cloud services, authentication providers, communication platforms, accounting systems, productivity applications, payment providers, and other business technologies selected by the Customer. Such integrations are provided to improve interoperability and operational efficiency. However, Customers acknowledge that third-party services operate independently from AIVAHR.ai and remain governed by their respective terms of service, privacy policies, licensing conditions, and security practices. AIVAHR.ai does not guarantee the continued availability, compatibility, functionality, or performance of third-party services and shall not be responsible for service interruptions, modifications, discontinuation, or security incidents attributable solely to third-party providers. Customers remain responsible for ensuring that any third-party integrations configured within their organizational environment comply with applicable legal, contractual, and security requirements.

13. Confidentiality

Both AIVAHR.ai and the Customer acknowledge that, during the course of the business relationship, each party may receive or have access to confidential, proprietary, or commercially sensitive information belonging to the other party. Each party agrees to maintain the confidentiality of such information using at least the same degree of care it applies to its own confidential information, and in no event less than a reasonable standard of care. Confidential information shall not be disclosed to third parties except where necessary to perform obligations under these Terms, where required by applicable law, or with the prior written consent of the disclosing party. These confidentiality obligations shall survive the termination or expiration of the Services for the period required under applicable law or any separate contractual agreement between the parties.

14. Service Availability and Maintenance

AIVAHR.ai is committed to providing reliable, secure, and scalable Services. We continually invest in infrastructure, monitoring, security, maintenance, and product improvements to maximize platform availability and performance. However, Customers acknowledge that uninterrupted availability cannot be guaranteed. The Platform may occasionally experience downtime resulting from scheduled maintenance, emergency maintenance, infrastructure upgrades, security enhancements, telecommunications failures, cloud service disruptions, force majeure events, or circumstances beyond the reasonable control of AIVAHR.ai. Where reasonably practicable, planned maintenance activities will be scheduled to minimize disruption to Customers and may be communicated in advance through appropriate channels. AIVAHR.ai reserves the right to temporarily suspend portions of the Platform where necessary to protect system security, prevent data loss, address vulnerabilities, comply with legal obligations, or perform maintenance essential to the continued reliability of the Services.

15. Suspension and Termination

AIVAHR.ai reserves the right to suspend, restrict, or terminate access to the Platform, in whole or in part, where such action is reasonably necessary to protect the security, integrity, availability, or lawful operation of the Services. Suspension or termination may occur immediately where required to prevent unauthorized access, protect Customer Data, respond to legal obligations, investigate suspected security incidents, or mitigate activities that could adversely affect the Platform or other Customers. Without limiting the foregoing, AIVAHR.ai may suspend or terminate access where a Customer or User:

• materially breaches these Terms or any applicable agreement governing the use of the Services; 
• repeatedly violates acceptable use requirements;
• uses the Platform for unlawful, fraudulent, deceptive, or malicious purposes;
• intentionally interferes with the operation or security of the Platform;
• attempts to gain unauthorized access to systems, data, APIs, or infrastructure; 
• fails to satisfy applicable payment obligations following reasonable notice where payment is required;
• provides materially false information during registration or use of the Services;
• otherwise engages in conduct that, in AIVAHR.ai's reasonable opinion, presents a material risk to the Platform, other Customers, or applicable legal obligations.

Except where immediate action is necessary to protect security or comply with applicable law, AIVAHR.ai will make reasonable efforts to notify Customers of the circumstances giving rise to suspension or termination and, where appropriate, provide an opportunity to remedy the issue within a reasonable period. Customers may terminate their subscription in accordance with the terms specified in the applicable subscription agreement, Order Form, or other written contract. Unless otherwise agreed in writing, termination shall not relieve the Customer of any outstanding payment obligations accrued prior to the effective date of termination. Upon termination or expiration of the Services, Customer access to the Platform may be disabled. Subject to applicable agreements and legal obligations, Customer Data may remain available for export during an agreed transition period, after which AIVAHR.ai may securely delete or anonymize Customer Data in accordance with its data retention practices and applicable law. Termination of the Services shall not affect any provisions of these Terms that by their nature are intended to survive termination, including provisions relating to confidentiality, intellectual property, payment obligations, limitations of liability, indemnification, governing law, dispute resolution, and other continuing obligations.

16. Disclaimer of Warranties

The Platform and all related Services are provided on an "as is" and "as available" basis unless otherwise expressly agreed in writing. To the maximum extent permitted by applicable law, AIVAHR.ai disclaims all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including warranties relating to merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, uninterrupted availability, compatibility, accuracy, reliability, and freedom from defects. While AIVAHR.ai uses commercially reasonable efforts to provide reliable, secure, and high-quality Services, we do not warrant that the Platform will operate without interruption, delay, error, vulnerability, or incompatibility with every third-party system, device, browser, or network environment. Customers acknowledge that software services may occasionally require maintenance, updates, emergency changes, security improvements, infrastructure upgrades, or other modifications that could temporarily affect availability or functionality. AI-generated insights, recommendations, reports, predictions, or automated outputs provided through the Platform are intended solely to assist Customers in their HR operations. Such outputs should not be relied upon as legal, financial, tax, regulatory, accounting, employment, or professional advice. Customers remain solely responsible for evaluating and validating all information before making employment or business decisions. Nothing contained in these Terms shall exclude any warranty that cannot lawfully be excluded under applicable legislation.

17. Limitation of Liability

To the fullest extent permitted by applicable law, AIVAHR.ai, its affiliates, directors, officers, employees, licensors, service providers, and partners shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to the use of the Platform or Services. Without limitation, AIVAHR.ai shall not be liable for any loss of profits, loss of revenue, business interruption, loss of goodwill, reputational damage, loss of anticipated savings, loss or corruption of data, procurement of substitute services, or any other commercial or economic loss arising from the use of or inability to use the Platform, even if advised of the possibility of such damages. Except where prohibited by law, AIVAHR.ai's total aggregate liability arising out of or relating to these Terms or the Services shall not exceed the total subscription fees actually paid by the Customer to AIVAHR.ai during the twelve (12) months immediately preceding the event giving rise to the claim. Nothing in these Terms shall exclude or limit liability for fraud, fraudulent misrepresentation, willful misconduct, death or personal injury caused by negligence where such liability cannot be excluded under applicable law, or any other liability that may not lawfully be limited or excluded.

18. Indemnification

Customers agree to defend, indemnify, and hold harmless AIVAHR.ai, its affiliates, officers, directors, employees, contractors, licensors, partners, and service providers from and against any claims, liabilities, damages, judgments, losses, penalties, fines, settlements, costs, and reasonable legal expenses arising from or relating to:

• the Customer's use or misuse of the Platform;
• violation of these Terms;
• violation of applicable laws or regulations;
• infringement of third-party intellectual property rights resulting from Customer Data;
• unauthorized processing of Personal Data by the Customer;
• employment decisions made solely by the Customer;
• AI-generated recommendations implemented without appropriate human review;
• acts or omissions of Customer employees, contractors, administrators, or authorized users.

AIVAHR.ai reserves the right to assume exclusive control of the defense of any matter subject to indemnification at the Customer's expense, and the Customer agrees to cooperate fully with such defense.

19. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which AIVAHR.ai is incorporated, without regard to principles relating to conflicts of law. The parties agree to use reasonable commercial efforts to resolve any dispute, controversy, or claim arising out of or relating to these Terms through good-faith negotiations before commencing formal legal proceedings. Where disputes cannot be resolved through negotiation, the parties may agree to resolve the matter through mediation or arbitration where permitted by applicable law. If arbitration is not agreed or legally required, disputes shall be submitted to the courts having competent jurisdiction over the registered office of AIVAHR.ai, unless otherwise specified in a separate written agreement between the parties. Nothing contained in this section shall prevent either party from seeking urgent injunctive relief or other equitable remedies necessary to protect confidential information, intellectual property, or the security of the Platform.

20. Changes to these Terms

Technology, business operations, legal requirements, and regulatory obligations evolve over time. Accordingly, AIVAHR.ai reserves the right to modify, amend, or update these Terms whenever reasonably necessary. Where material changes are made, we will update the "Last Updated" date appearing at the beginning of these Terms and, where appropriate, provide additional notice through our website, customer portal, email communications, or other reasonable methods. Unless otherwise required by applicable law, continued use of the Platform following the effective date of updated Terms constitutes acceptance of the revised Terms. If a Customer does not agree with a material modification to these Terms, the Customer may discontinue use of the Services in accordance with the applicable subscription agreement.

21. Contact Information

Questions regarding these Terms or the Services may be directed to AIVAHR.ai using the contact details below. AIVAHR.ai Website: https://aivahr.ai Email: [email protected] Customers requiring legal notices, contractual assistance, privacy enquiries, or enterprise support should use the appropriate contact channels designated by AIVAHR.ai.

22. Severability

If any provision of these Terms is held by a court or competent authority to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect to the maximum extent permitted by applicable law. Where possible, any invalid provision shall be interpreted or modified so as to achieve its intended commercial purpose while remaining legally enforceable.

23. Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, Data Processing Agreement (where applicable), Security Policy, Order Forms, subscription agreements, Statements of Work, and any other written agreements executed between the Customer and AIVAHR.ai, constitute the entire agreement governing the use of the Services and supersede all prior oral or written understandings relating to the same subject matter. No waiver of any provision of these Terms shall be effective unless made in writing by an authorized representative of AIVAHR.ai. Failure to enforce any provision shall not constitute a waiver of future enforcement of that or any other provision.

24. Force Majeure

AIVAHR.ai shall not be liable for any delay, interruption, or failure to perform its obligations under these Terms where such delay or failure results from events beyond its reasonable control. Such events may include, without limitation, natural disasters, acts of God, pandemics, epidemics, war, terrorism, civil unrest, labor disputes, governmental actions, cyberattacks by third parties, widespread internet outages, failures of telecommunications infrastructure, interruptions affecting cloud service providers, power failures, or other extraordinary circumstances that could not reasonably have been anticipated or avoided. Where reasonably practicable, AIVAHR.ai will use commercially reasonable efforts to minimize the impact of such events and restore affected Services as soon as circumstances permit.